Configuring problematic antivirus/malware software

1Password manages the exchange of data between itself and the browser extensions through WebSocket connections. This allows the 1Password background process to communicate with the browser extensions while still respecting the “sandboxing” rules enforced by modern web browsers. Although they appear as network connections, they are limited to your local machine. These connections are also encrypted and authenticated, so they cannot be used to deliver information to any processes besides 1Password and its browser extensions.

If these WebSocket connections are blocked for any reason, though, 1Password cannot exchange data with its browser extensions. Many antivirus/malware and Internet security solutions also include a firewall and other “protective” features that prevent 1Password from performing its safe and secure functions.

Here are specific steps for configuring programs that have been seen to block 1Password’s secure WebSocket connections. Our support team may ask you to follow these steps as part of resolving problems on your system.

Security software

AVG Anti-Virus LinkScanner Surf-Shield

  1. Use the AVG icon in the Windows system tray (notification area) to open the AVG Anti-Virus main window.

  2. Click LinkScanner.

    AVG LinkScanner

  3. Disable (uncheck) the Enable Surf-Shield option.

    Uncheck Surf-Shield

  4. Click the Save changes button.

  5. If you are using Windows 7, click the Yes button at the prompt from User Account Control.

ESET NOD32 Antivirus

  1. Use the NOD32 icon in the Windows system tray (notification area) to open the NOD32 window.

  2. Press F5.

  3. On the left side of the Advanced Setup window, click the plus signs to expand Web and email and Web access protection; then select URL address management.

    Select URL address management

  4. In the drop-down list on the right side of the window, select List of addresses excluded from filtering, as shown above.

  5. Enable (check) the List active option, as shown above.

  6. Below the list, click the Add button; type in* (be sure to include the asterisk after the “1”).

  7. Click the OK button; then close the NOD32 window.

Sophos Endpoint Security and Control

  1. From the Windows Start menu, choose Run.

  2. In the dialog box that appears, type services.msc; then click the OK button.

  3. Locate and double-click the Sophos Web Intelligence service.

  4. For Startup type, select Manual; then click the OK button.

  5. Restart Windows for the change to take effect.